How do I cancel an order ?
If you want to cancel an order, please do so within 3-4 hours or as early you can of placing the order, because once we receive order we will try to dispatch as early as possible. Simply email us at support@kdcollections.in with your order number mentioned in the subject line OR Whatsapp CANCEL on 08882770662 with your order number .
In case you would like to cancel the order after it is dispatched, you can simply refuse to accept the order at the time of delivery and inform us of the same via email OR Whatsapp.
How do I return an order ?
To be eligible for a return raise a request via Email or fill Return/Refund request form available in your order section within 3 days of receiving the order.Item must be unused and in the same condition that you received it. It must also be in the original packaging . In case you receive a damaged product please get in touch with us within 24 hours of receiving the package.No requests will be considered post that. It will be advisable to make an unboxing video to avoid any questions and get full refund for your product.
How do I get refund ?
Once return is received back and inspected , we will notify you and let you know if the refund was approved or not.
In case of PREPAID orders, the refund will be made within 5-7 working days back to the same payment mode used to pay for the order. In case of COD orders, customers’ bank account details would be required and the refund would be credited within 7-10 working days from the date of cancellation of the order.